Content Developer

EXPERIENCE

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EXPERIENCE

Information Developer - Hewlett Packard Enterprise

Content developer focused on the HPE ProLiant DL385 AMD-based server and HPE’s composable infrastructure product, HPE Synergy. Work with program managers, engineers, learning and development, and marketing to plan, author, and deliver technical information.

• Key member of the Information Architecture team evaluating and defining HPE DITA/XML standards.
• Serve on a documentation quality team evaluating support cases for opportunities to enhance technical content.
• Provide training and support to new hires and contingent workers on the use of content and graphics creation tools.
• Received positive customer feedback for creating a suite of interactive firmware tools using DITA/XML and JQuery.
• Assisted in migrating HPE knowledge management to a single DITA XML based content management system.
• Created an augmented reality template tool to address cabling and air flow issues in rack servers.
• Awarded multiple HPE All Star awards for innovation and collaboration.

Communications Assistant —Texas Learning & Computational Center (UH), Houston, TX —11/2010 to 4/2014

Part-time position concurrent with full-time study of industrial design. Support communications manager in creating t-shirts, posters, banners, event collateral, and social media broadcasts. Responsible for maintaining research poster printing service available to all University of Houston students. Generate center usage reports and calculate costs for materials and services.

• Created community outreach collateral for non-profit research staff.
• Designed promotional and learning materials for the annual Mars Rover Celebration STEM event.
• Delivered a competitive analysis study supporting additional funding and expansion of the center.